What is Tenfold?
Tenfold is a ui extension for chrome. it's a free extension , it has 30,000+ active users since released its first version, it earns an average rating of 4.23 from 44 rated user, last update is 1721 days ago.
What’s new in version 2020.3.20?
Tenfold integrates enterprise CRMs and phone systems enabling contact center agents to better serve their customers via a robust agent UI. The Tenfold Chrome Extension is the agent facing portion of the Tenfold solution. The Tenfold Chrome Extension interacts with Tenfold Cloud and Google Firebase to provide functionality to it's end users including:
- Identify callers via the Tenfold UI by leveraging the contact center CRM as the system of record. Tenfold searches the CRM automatically using the phone number of the caller and presents the results to the agent.
- Capture notes about the interaction and save them to the CRM using the notepad in the Tenfold UI. This call data is available in Tenfold's dashboard and the CRM so that agents and supervisors can view analytics.
- Create and update cases or opportunities the contact center has associated with the caller.
- Click to dial phone numbers within the CRM and on any website in the Chrome browser using the build in phone number parser in the Tenfold UI. Additionally, the Tenfold Local Presence feature enables agents to initiate outbound dials to their existing customers using localized pre-registered numbers across different area codes.
- Leave pre-recorded voicemails when calling existing customers. This enables contact centers to offer a higher quality and consistent experience while saving the agent time on each call.
- Launch online meetings with a single click from the Tenfold UI.
Tenfold is designed to integrate seamlessly with most enterprise CRMs and phone systems via out of the box API’s.
How to install Tenfold?
You could download the latest version crx file or older version files and install it.
Preview of Tenfold
Technical Features:
- Latest Version: 2020.3.20
- Requirements: Windows Chrome, Mac Chrome
- License: Free
- Latest update: Saturday, March 7th, 2020
- Author: Tenfold
Tenfold Available languages:
Deutsch, English, Français, Nederlands, dansk, español, italiano, polski, svenska.
FAQ
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What about others talk about tenfold chrome extension?
73% user give 5-star rating, 5% user give 4-star rating, 5% user give 3-star rating, 5% user give 2-star rating, 14% user give 1-star rating. Read reviews of tenfold
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How could i get help if there is something wrong with tenfold chrome extension?
You could find more help information from tenfold support page.
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How could i contact the developer of tenfold chrome extension?
You could send emails to publisher, or check publisher's website.
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What are the required permissions for extensions?
- tabs
- cookies
- gcm
- storage
- system.cpu
- system.memory
- contextMenus
- notifications
- webRequest
- webRequestBlocking
- http://*/*
- https://*/*
More about manifest_file of tenfold.
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How could i report abuse of tenfold chrome extension?
You could click to report abuse of tenfold.
Reviews of tenfold:
We have nothing but problems with the system at our company... There is always a bug to try and work through to fix. Would allocate more time to discuss with the company, but the issue has been prominent for the last few years of using it. We talk to many people and nothing is ever truly fixed. That said, I just keep uninstalling and installing to deal with the issues.
It's buggy and it sometimes won't integrate properly with my soft phone.
With Tenfold, we were able get our Salesforce & Broadsoft platforms linked up with ease, and the attendant growth in overall call volume and closed-won opps speaks for itself. The sales automation benefits have been solid, but it’s the actionable clarity provided by their call data and prospect interaction analytics that's proven to be the real value prop. Particular kudos to their responsive dev team, who have worked hard over the last few months to accommodate our custom requests. If you’re operating in the outbound sales arena, I'd highly recommend you explore Tenfold’s wealth of CTI solutions for your own team. Thanks guys!