VonageConnect for Zoho CRM is a zoho extension for chrome. it's a free extension , it has 5,000+ active users since released its first version, it earns an average rating of 2.11 from 9 rated user, last update is 901 days ago.
Note: You must have a confirmation code to use the features of this extension. Confirmation Codes can be obtained from your VoIP service provider. ****************************** Features Include: Click-to-Call - Click-to-call any phone number appearing in your Zoho CRM through your Vonage Business phone system, thus eliminating misdialed calls. The app also ties the call record to the corresponding contact or lead in Zoho. Incoming/Outbound Screen Pops - Incoming screen pops let you know who’s calling and provides account detail from Zoho. Quick Add Contacts - Create Contacts quickly while on the call with new customers. Call Note Taking - Note taking for inbound/outbound calls are captured in call Activities. Quick Add Next Action - From the screen pop, add the next task or appointment, so you’ll never be scrambling for a post it note again. Call Time Reporting - Use call time and durations, to analyze data from individual customers or customer segments. For more information: https://businesssupport.vonage.com/articles/Answer/gUnify-Zoho-Connector
You could download the latest version crx file or older version files and install it.
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Not working after the new update
It was ok when it worked. Logged everything but the latest update is not working and I find support sending me in circles. I had to create work arounds for me and my team because it was taking too long to resolve.
The Confirmation Code is received from Vonage, for each extension. It's emailed to the Vonage User - so it would be sent to the sales rep's email you have assigned to the Vonage extension. I've done it for all my users and the click-to-call really is a huge boost. Be sure to have a spreadsheet with all Vonage extensions/users/confirmation codes, so if it ever becomes disconnected, disconnect telephony, reconnect, paste the code, and your good to go! Hope this helps!