What is Keeping | The Original Help Desk for Gmail™?
Keeping | The Original Help Desk for Gmail™ is a email extension for chrome. it's a free extension and is featured in Productivity, it has 3,000+ active users since released its first version, it earns an average rating of 3.93 from 30 rated user, last update is 601 days ago.
What’s new in version 5.2.8?
Manage customer support from Gmail.
Keeping is a Gmail extension that turns your Gmail inbox into a help desk.
It’s the ideal solution for teams and businesses of all sizes to deliver better customer support without having to use an external help desk.
★ ADD COLLABORATION TO GMAIL & LET EVERYONE IN YOUR TEAM ANSWER SUPPORT EMAILS TOGETHER
For excellent customer service, your entire team should be involved. Keeping lets everyone in your team receive, respond to and assign support emails directly from within their own mailbox. All support emails get shared and responses are automatically synchronized, to avoid double work. No more Cc’s, Bcc’s, Forwards and emails that get lost.
★ SPEND LESS TIMES ANSWERING SUPPORT EMAILS
There’s no bigger drain on productivity than being forced to type the same replies over and over again. When a new support email comes in, Keeping™ automatically suggests possible responses based on previous answers.
★ IMPROVE CUSTOMER SUPPORT
Keeping™ lets you measure important metrics so that you can improve how well you assist customers over time. See how many support inquiries you’ve received and how quickly you’ve responded. Drill down by date and monitor your team’s performance.
AND MUCH MORE...
Learn about Keeping by visiting https://www.keeping.com
How to install Keeping | The Original Help Desk for Gmail™?
You could download the latest version crx file or older version files and install it.
Preview of Keeping | The Original Help Desk for Gmail™
Technical Features:
- Latest Version: 5.2.8
- Requirements: Windows Chrome, Mac Chrome
- License: Free
- Latest update: Thursday, April 13th, 2023
- Author: Keeping.com
Keeping | The Original Help Desk for Gmail™ Available languages:
English (United States).
FAQ
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What about others talk about keeping | the original help desk for gmail™ chrome extension?
65% user give 5-star rating, 10% user give 4-star rating, 10% user give 3-star rating, 5% user give 2-star rating, 10% user give 1-star rating. Read reviews of keeping | the original help desk for gmail™
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How could i get help if there is something wrong with keeping | the original help desk for gmail™ chrome extension?
You could find more help information from keeping | the original help desk for gmail™ support page.
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How could i contact the developer of keeping | the original help desk for gmail™ chrome extension?
You could send emails to publisher, or check publisher's website.
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What privacy data keeping | the original help desk for gmail™ chrome extension collect?
- Personally identifiable information
- Authentication information
- Personal communications
- Website content
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What are the required permissions for extensions?
- https://mail.google.com/
More about manifest_file of keeping | the original help desk for gmail™.
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How could i report abuse of keeping | the original help desk for gmail™ chrome extension?
You could click to report abuse of keeping | the original help desk for gmail™.
Reviews of keeping | the original help desk for gmail™:
Keeping is great! The main trade-off in comparison to programs like Zendesk is that it's centralized on emails (it wouldn't have social media DMs ready to respond to within Keeping), since it's a plugin for Gmail. Any emails directed at our "[email protected]" account would be automatically created as a Keeping ticket. Additional "agents" can access and respond to these tickets without having to switch between emails. Plus you could convert tickets from their direct email "[email protected]" into a Keeping ticket. This has made it so much easier for me and my coworkers. We can sort and assign emails without accidentally responding twice to somebody, re-assign emails to 'pass notes' if we want some input for our response, and actually close tickets so the emails are out of sight. (Emails auto re-open if the customer responds, so it's very rare that we would accidentally close an open ticket.) It integrates to Shopify so the customer's order number is linked, as long as they're using the associated email. Some Shopify orders weren't linking, and we learned from Keeping's support team that it's because of when the order was placed vs when we installed Keeping. The payment plans are low cost, especially if you pay the annual like we did to get the two months free. We were originally only going to use 2 agents and share one seat to try to save a little bit more (the "[email protected]" email is a usable agent, but isn't counted towards the agents - maybe because the inbox here looks unwieldy), but decided to add a 3rd agent (allowed up to 7, pay by # of agents, in the cheaper plan) and it's so worth it. I would like to see improvements such as adding a page number within the FAQs Knowledge Base (saved responses you can easily import into your email as you draft a reply), to make the Knowledge Base easier to navigate within. I'm not sure if this specific idea is being worked on right now, but I have seen lots of upgrades since we first started using this in Feb 2021!
We used Keeping for a few years but recently moved away due to increased support needs but Keeping worked very well and was convenient and light weight. We will still miss some features but had to merge into another in house solution. We were refunded our previous year service quickly and with no hassle which was appreciated. Thanks.
We've been using Keeping for years and it's been a really great addition to our Gmail experience. They've been keeping pace with changes in the Gmail web application and the support team is top notch.